Terms

Booking and cancellation

Consultations and treatments can be booked online, by phone, or by email. A deposit of £50 is required for all treatment bookings and is redeemable against the treatment cost. Cancellations with more than 48 hours' notice receive a full deposit refund; cancellations with less than 48 hours' notice forfeit the deposit. Repeated short-notice cancellations may result in a requirement to prepay in full before future bookings.

Clinical scope

Treatments offered at this practice are medical aesthetic procedures delivered by a GMC-registered doctor. All treatments are performed following thorough medical assessment. We reserve the right to decline any treatment where we determine it is not clinically indicated, not in your best interest, or unsafe given your medical history — a decision communicated with reasoning but not open to appeal.

Consent

Written informed consent is obtained for every treatment at every visit. Consent covers the specific product, dose, anatomical site, potential risks, and agreed after-care protocol. You may withdraw consent at any time up to the moment of injection.

Aftercare and reviews

Every first treatment includes a complimentary 2-week review. Adjustments at the review — additional product to achieve the agreed goal — are included at no additional cost where clinically appropriate. Adjustments beyond the originally agreed treatment goal are treated as fresh treatment and charged at standard rates.

Fees and payment

All fees are quoted in full at consultation before any treatment is performed. Payment is taken at the end of each treatment session. Accepted payment methods are card (credit or debit) and bank transfer. Finance and instalment plans are not offered for aesthetic procedures, in line with responsible-practice guidance.

Complaints

If you are dissatisfied with any aspect of your care, please contact us at hello@drvalentina.co.uk. We will acknowledge within 48 hours and investigate within 14 days. Unresolved complaints can be escalated to the Independent Sector Complaints Adjudication Service and ultimately the General Medical Council.

Governing law

These terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.